1. Scope

These Terms & Conditions apply to all orders placed through our online shop by consumers and business customers. Deliveries are only made to the countries selectable at checkout.

2. Contract Partner

The purchase contract is concluded with:
Trikolor Handelsgesellschaft UG (haftungsbeschränkt)
Bilker Allee 16
40219 Düsseldorf
Germany
E-mail: shop@jimgreenfootwear.eu
Tel.: +49 211 924 198 65

3. Contract Language & Storage of Contract Text

Contract languages: German, English, French. In case of discrepancies, the German version prevails.

We store the contract text and send you the order details and these Terms & Conditions by e-mail. If you have created a customer account, you can view your past orders there.

4. Formation of Contract (Order Process / Button)

The product presentations in the online shop do not constitute a legally binding offer, but an invitation to submit an offer.

By completing the checkout (“order with obligation to pay”), you submit a binding offer. We confirm receipt of your order by e-mail (order confirmation). The contract is concluded only when we send a shipping confirmation or dispatch the goods.

5. Prices, Shipping Costs, Delivery Area and Delivery Times

All prices are in euros, including statutory VAT, plus shipping costs shown at checkout. Deliveries are made only to the countries selectable at checkout.

Delivery times (unless stated otherwise on the product page):
Germany: 2–5 business days
EU: 3–7 business days

Collection is possible by prior arrangement at:
L’Atelier Monsieur
Bilker Allee 16
40219 Düsseldorf, Germany
Opening hours: Wed–Fri 12:00–18:00, Sat 11:00–16:00

Delivery to DHL Packstations is only possible within Germany.

Further details on shipping methods, delivery times and international shipping zones can be found on our “Shipping & Delivery” page.

Notes on refusal of acceptance and incorrect addresses

Unjustified refusal of acceptance:
If the customer refuses to accept the goods without a valid reason, this does not constitute a withdrawal. Any resulting costs (e.g. return shipment, repeated delivery attempts, storage costs) may be charged to the customer. A refund will only be issued once the goods have been returned and these costs have been deducted.

Incorrect or incomplete delivery address:
If the customer provides an incorrect or incomplete delivery address, the purchase contract remains valid. The costs of unsuccessful delivery attempts and the return shipment may be charged to the customer. If the customer does not request reshipment, the refund will only be issued once the goods have been returned and the costs incurred have been deducted. If reshipment is requested, the customer bears the new shipping costs.

6. Payment Methods

The following payment methods are available (depending on country/checkout display): bank transfer, credit card, PayPal / PayPal Express, Klarna, Sofort, cash on collection.

Note on Klarna: When selecting Klarna, a credit check may be carried out; payment claims may be assigned to Klarna. The terms and privacy policy of the payment service provider apply.

7. Retention of Title

The goods remain our property until paid in full.

8. Transport Damage

If goods are delivered with obvious transport damage, please complain to the carrier immediately and contact us as soon as possible. Your statutory rights remain unaffected but help us to assert claims against the carrier.

9. Warranty (Statutory Guarantee) & Guarantees

Statutory warranty law applies.

Consumers (B2C):
Limitation period of 2 years from delivery for new goods. For used goods, the limitation period may be reduced to 1 year if expressly agreed before the contract is concluded.

Business customers (B2B):
Limitation period of 1 year from delivery; recourse rights remain unaffected.

Guarantees: Any manufacturer guarantees exist independently of statutory rights; details are set out in the respective product description / manufacturer information.

Customer service:
Thu–Fri 11:00–17:00
E-mail: shop@jimgreenfootwear.eu
Tel.: +49 211 924 198 65

10. Liability

We are liable without limitation in cases of intent and gross negligence, for damages resulting from injury to life, body or health, for assumed guarantees and under product liability law. In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the typical, foreseeable damage. Any further liability for damages is excluded.

11. Alternative Dispute Resolution

We are willing to participate in dispute resolution proceedings before the following consumer arbitration board:

Universalschlichtungsstelle des Bundes
Zentrum für Schlichtung e. V.
Straßburger Straße 8
77694 Kehl, Germany
www.verbraucher-schlichter.de

The former EU ODR platform was discontinued on 20 July 2025.

12. Right of Withdrawal

Consumers have a statutory right of withdrawal. The withdrawal instructions and model withdrawal form are provided separately and made easily accessible (footer, checkout, confirmation e-mail). In the event of withdrawal, the customer bears the direct costs of returning the goods.

Full information is available on our “Right of Withdrawal” page.

13. Final Provisions

German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers whose habitual residence is outside Germany, the mandatory consumer protection provisions of their country of residence remain unaffected. For merchants, the exclusive place of jurisdiction is Düsseldorf.